This case deals with the challenges faced at L’Oseraie, a nursing home located in the north-east of France. The director of L’Oseraie was faced with a number of issues and questions: _x000D_ - How to improve the employee motivation and engagement further as the absenteeism episode seemed to have added fuel to the fire?_x000D_ - How to find the time to implement a real strategy at the nursing home, as tackling too many day-to-day issues was time-consuming? .....more

This case focuses on Solutions Care Association (SCA) - a nonprofit health care organization established in 2000, which quickly became a leader in environmental stewardship and social responsibility. With headquarters in Glenbrook, Nevada, the company had a strong mission and socially responsible culture, which helped attract talent and launch social and environmental initiatives. Despite its numerous achievements and awards, however, there was limited .....more

This case study identifies the approach taken by Partners HealthCare to better manage the commercialization of its intellectual property (IP). Existing processes did not leverage the shared resources, such as business development efforts and the research centers created as a consequence of the formation of Partners HealthCare (Partners) in 1995. Partners was "the largest hospital organization and second largest non-university recipient of research .....more

The executive director of British Columbia's Neonatal Services Program (BCNSP) is thinking about her last meeting with the officials at the British Columbia Ministry of Health Services (MHS). Following a report indicating that in 2007 to 2008 the province had sent 98 expectant mothers and newborns to the United States for treatment, the province was considering adding more neonatal intensive care (NICU) capacity. Political pressure was mounting .....more

A summer intern student at 3M Health Care must analyse the health care division's logistics systems and report her findings to the vice-president of 3M Health Care Markets. The vice-president is most interested in the recommendations for the proposed changes to the existing method of distributing products to Canadian hospitals. This case provides sufficient information for students to assess the quantitative and qualitative issues relating to .....more

This case introduces Canada's IT-reliant healthcare system, using three real vignettes: an unconscious emergency room patient whose electronic health record (EHR) may have saved his life; a patient whose health problems and complex drug plan was effectively and holistically managed by pharmacists using a shared information system; and a bone marrow transplant patient who was able to remain in his remote community, and retain his quality of life, .....more

The head of Patient Escort Services for Vancouver General Hospital (VGH) had to determine the best approach to improve efficiency of the hospital's porter system. Porters represented a vital part of various hospital processes, facilitating timely flow of patients, equipment and materials throughout the hospital. Recently, VGH had experienced incidents in which the capacity of the porters was insufficient to meet the demands of the hospital and, .....more

This case deals with a rural charitable homeopathic hospital in the state of Maharashtra, India, set in the year 2008. The hospital, "Dr. M. L. Dhawale Memorial Trust's Rural Homepathic Hospital," is one among many clinics and hospitals run by the Dr. M. L. Dhawale Memorial Trust (MLDT). Dr. Navin Pawaskar, the head of the hospital, has to make recommendations to the management team to improve the profitability of the hospital and be .....more

The regulations in the home care industry are changing. The industry is moving toward consolidation and favouring large companies. Closing the Gap, a small home care provider in Ontario, reaches a crossroad. The company has three strategic options to choose from: (1) sell the company, (2) buy another company, or (3) grow organically. Given these conditions, students will be asked to conduct an industry analysis and help the chief executive officer .....more

This is a supplement to Closing the Gap - The Changing Home Care Environment (A) case, product #9B10M051. The regulations in the home care industry are changing. The industry is moving toward consolidation and favouring large companies. Closing the Gap reaches a crossroad. In this (B) case, students will be asked to evaluate an acquisition possibility and advise the chief executive officer whether the acquisition will be a successful one or n .....more